VMware Workspace ONE: Deploy and Manage plus UEM Troubleshooting Fast Track [V22.x] Schulung

1 Course Introduction

• Introductions and course logistics
• Course objectives
• Online resources and references

2 Platform Architecture

• Summarize the features and functionality of Workspace ONE UEM
• Outline the benefits of leveraging Workspace ONE UEM
• Recognize the core and productivity components that make up the Workspace ONE UEM platform
• Summarize high availability and disaster recovery for Workspace ONE Solution

3 Administration

• Navigate and customize the Workspace ONE UEM console
• Summarize the hierarchical management structure
• Explain the features and functions of Workspace ONE Hub Services
• Outline account options and permissions

4 Enterprise Integrations

• Outline the process and needs to integrate with directory services
• Explain certificate authentication and practical implementation with Workspace ONE
• Explain the benefits of integrating an email SMTP service into the Workspace ONE UEM console
• Describe VMware Dynamic Environment Manager™ and its architecture

5 Onboarding

• Outline the prerequisite configurations in the Workspace ONE UEM environment for onboarding devices for management
• Outline the steps for setting up autodiscovery in the Workspace ONE UEM console
• Enroll an endpoint through the VMware Workspace ONE® Intelligent Hub app
• Summarize platform onboarding options

6 Managing Endpoints

• Explain the differences between device and user profiles
• Describe policy management options for Windows and macOS
• Describe the functions and benefits of using compliance policies
• Explain the use cases for Freestyle Orchestrator
• Describe the capabilities that sensors and scripts enable

7 Alternative Management Methods

• Describe the function and benefits of device staging
• Configure product provisioning in the Workspace ONE UEM console
• Understand the benefits of deploying a VMware Workspace ONE® Launcher™ configuration to Android devices
• List the system and device requirements for Linux device management in Workspace ONE UEM

8 Applications

• Describe the features, benefits, and capabilities of application management in Workspace ONE UEM
• Understand and configure deployment settings for public, internal, and paid applications in the Workspace ONE UEM console
• Describe the benefits of using Apple Business Manager content integration
• Describe the benefits of using server-to-client software distribution
• List the functions and benefits of VMware Workspace ONE® SDK

9 Device Email

• List the email clients supported by Workspace ONE UEM
• Configure an Exchange Active Sync profile in the Workspace ONE UEM console
• Configure VMware Workspace ONE® Boxer settings
• Summarize the available email infrastructure integration models and describe their workflows
• Configure email compliance policies and notifications services

10 Content Sharing

• Describe the benefits of using Content Gateway and the Content Gateway workflows
• Describe the benefits of integrating content repositories with Workspace ONE UEM
• Configure a repository in the Workspace ONE UEM console

11 Maintenance

• Manage endpoints from the Device List View and the Device Details View pages
• Analyze endpoint deployment and compliance data from the Monitor Overview page

12 Workspace ONE Access

• Summarize the benefits of Workspace ONE Access
• Outline the core features and functions that Workspace ONE Access enables
• Navigate the Workspace ONE Access console
• Explain the functions of directory integration with Workspace ONE Access
• Explain the various types of authentication protocols enabled by Workspace ONE Access

13 Integrating Workspace ONE UEM and Workspace ONE Access

• Explain the rationale for integrating Workspace ONE UEM and Workspace ONE Access
• Outline the process of connecting Workspace ONE UEM and Workspace ONE Access
• Explain the integrations workflow
• Summarize the key features of an integrated solution

14 Productivity Integrations

• Identify the functions enabled by Unified Access Gateway
• Outline the purpose of the VMware AirWatch® Secure Email Gateway™ edge service
• Explain the features enabled by the VMware Workspace ONE® Tunnel™ edge service
• Summarize the capabilities enabled by the Content Gateway edge service

15 SAML 2.0 Authentication

• Outline authentication methods supported by Workspace ONE Access
• Summarize the main properties of the SAML protocol
• Summarize the SAML authentication workflow
• Explain the application single sign-on authentication workflow with SAML

16 Mobile Single Sign-On

• Describe the concept of mobile single sign-on
• Outline mobile single sign-on workflows

17 Intelligence and Automation

• Summarize the features of VMware Workspace ONE® Intelligence™
• Outline the benefits of using Workspace ONE Intelligence

18 Fundamentals of Troubleshooting Workspace ONE UEM

• Outline software troubleshooting logic and support methods
• Summarize the main process flows for the Workspace ONE UEM components
• Explain the importance of Workspace ONE UEM process flows for troubleshooting
• Identify different Workspace ONE UEM log files

19 Workspace ONE UEM Console Troubleshooting

• Outline the best practices for troubleshooting Workspace ONE UEM console issues
• Identify common issues related to group management and assignment
• Outline common issues related to Workspace ONE UEM console roles and system settings
• Understand how analytic events can be used to identity platform errors
• Summarize the steps for collecting and analyzing Workspace ONE UEM console logs

20 Integration Troubleshooting

• Outline the common enterprise integrations in Workspace ONE UEM
• Outline common troubleshooting techniques for the VMware AirWatch® Cloud Connector™
• Troubleshoot issues related to Directory Services integration
• Identify directory user and groups synchronization issues
• Troubleshoot issues related to certificate authority integration
• Explain Workspace ONE Access integration and Workspace ONE Intelligent Hub troubleshooting techniques

21 Endpoint Troubleshooting

• Compare the endpoint connection topologies in Workspace ONE UEM
• Outline useful tools and resources for endpoint troubleshooting
• Summarize the best practices for device enrollment troubleshooting
• Explain device connectivity troubleshooting techniques
• Understand how to identify and resolve profile-related issues
• Identify common compliance policy issues and potential root causes

22 Application Troubleshooting

• Explain the different scoping questions for troubleshooting applications
• Review application management configurations
• Summarize the general tools and resources for application troubleshooting
• Describe the general logic of troubleshooting public applications
• Understand internal application issues and potential causes
• Explain purchased application troubleshooting techniques

23 Unified Access Gateway And Edge Services Troubleshooting

• Review Unified Access Gateway architecture and edge service workflows
• Understand Unified Access Gateway general configurations
• Explain how to utilize Unified Access Gateway related troubleshooting tools and resources
• Identify and resolve common issues for Content Gateway on Unified Access Gateway
• Summarize troubleshooting techniques for VMware Workspace ONE® Tunnel™ on Unified Access Gateway

24 Email Troubleshooting

• Review different email architecture and workflows
• Summarize common errors associated with email profiles
• Identify tools and resources for email troubleshooting
• Discuss troubleshooting techniques for AirWatch Secure Email Gateway on Unified Access Gateway
• Outline PowerShell integration issues and techniques to address them

25 Additional Troubleshooting Tools

• Describe how the Self-Service Portal helps administrators and empowers end-users to resolve issues
• Explain how Workspace ONE Assist can help with troubleshooting endpoints