This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.
IBM Global Training Provider
Mit einem Training von IBM erweiterst du das Know-how deiner Mitarbeiter – ein klarer Wettbewerbsvorteil für dein Unternehmen. Mit unseren Services und der neuesten Technologie für verteiltes Lernen aktualisierst du die Fähigkeiten deiner IT-Mitarbeiter.
After you complete this course, you can perform the following tasks:
Wir schulen auch bei dir vor Ort!
Diese IBM Control Desk 7.6 Schulung führen wir auch bei dir im Unternehmen als individualisierte IBM Control Desk 7.6-Firmenschulung durch.
Zielgruppe
This course is suitable for all roles, including installers, administrators, and service desk agents.
Voraussetzung
Before taking this course, you should have the following skills:
This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.
