IBM Control Desk 7.6 Foundations (TP351G) Schulung
Managing IT assets, service requests and changes
This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.
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Inhalte IBM Control Desk 7.6 Schulung
After you complete this course, you can perform the following tasks:
Describe the features of IBM Control Desk
Explain the architecture
List the primary installation scenarios
Perform initial configuration
Explain the processes managed by IBM Control Desk
Course Outline
Overview
Implementation
Basic configuration
Service Request Management
IT Asset Management
Change, Configuration, and Release Management
Wir schulen auch bei dir vor Ort!
Diese IBM Control Desk 7.6 Schulung führen wir auch bei dir im Unternehmen als individualisierte IBM Control Desk 7.6-Firmenschulung durch.
Zielgruppe IBM Control Desk 7.6 Schulung
This course is suitable for all roles, including installers, administrators, and service desk agents.
Voraussetzungen IBM Control Desk 7.6 Schulung
Before taking this course, you should have the following skills:
Basic browser navigation skills
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IBM Control Desk 7.6 Foundations (TP351G) Schulung
Managing IT assets, service requests and changes
This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.
IBM Control Desk 7.6 Foundations (TP351G) Schulung